1-866-218-1837 
(0034) 933 152 265 
(0044) 203 318 4577 
(0039) 069 936 9847 
(0014) 169 001 148 
(0046) 852 500 993 
(0061) 280 144 721 
(0054) 115 984 1312 
(0032) 280 876 91 
(0055) 113 957 3903 
(00358) 931 581 704 
(00353) 190 145 93 
(0052) 554 624 4838 
(0041) 435 080 427 
How do I book an apartment?
You can either make an online booking directly on our web page, call us using the number corresponding to the language you speak, or you can book an apartment by sending us an e-mail request; we will call or write you back immediately.
How do I get my booking confirmation?
As soon as we have charged your credit card for the down payment you will receive a confirmation directly to your e-mail address.
Is the Internet connection secure?
Yes, we are using a Secure Sockets Layer (SSL), which is an Internet security protocol used by Internet browsers and Web servers to transmit sensitive information.
(You can make sure you are on an SSL by checking the URL — the http at the beginning of the address should have changed to https).
Do you offer discounts?
Please contact our Istanbul office for more information: +34 933 152 265
What are your cancellation policies?
Please, view our Cancellation Details by clicking on this link Istanbul Terms and Conditions. We strongly recommend you to get travel insurance before you go on your trip.
Everything about Check-in, Check-out and keys
At what time can I check-in and check-out?
Please contact our Istanbul office for more information: +34 933 152 265
What time can I get into the apartment the day of arrival?
Please contact our Istanbul office for more information: +34 933 152 265
How late can I arrive the day of arrival?
Please contact our Istanbul office for more information: +34 933 152 265
How will I get the keys when I arrive?
Together with your e-mail confirmation of reservation you will receive telephone numbers for you to call when you arrive in Istanbul.
What should I do with the keys when I will leave the apartment?
You have to leave the keys on the table in the apartment and shut the door.
At what time do I need to leave the apartment on departure day?
Please contact our Istanbul office for more information: +34 933 152 265
When can I reach your Istanbul office?
Our working hours are:
Monday – Friday: 9.00 – 21.00 h.
Saturday: 12.00 – 20.00 h.
Sunday: 12.00 – 20.00 h.
Where can I find your office?
Our office is located in the very centre of Istanbul, Spain: Las Ramblas 88, 3rd floor, (Passatge D’Amadeu Bagues).
http://www.visit-bcn.com/en/company_location_map.html
Is breakfast included?
No, as all apartments have a fully-equipped kitchen, and there are always several cafes and supermarkets nearby.
Is there a lift in each apartment?
Most of our apartments have a lift; however, some of them located in older buildings may not. Please, have a look at the each apartment description, there you can find more information.
Are the apartments safe?
Yes.
Is there any age restriction?
No.
Is there a safety box in the apartments?
No.
Are linens and towels provided?
Yes.
Is there television, CD player and/or telephone in the apartments?
Please, have a look at the each apartment description, there you will find all the information.
Is it possible to have a baby cot for my kid?
Yes, on demand. Please let us know in advance, so we can arrange this extra service.
Can I bring a pet?
Please contact our Istanbul office for more information: +34 933 152 265
I am going to bring my car. Where can I park it?
Istanbul has underground parking lots spread all over city where you can park your car for a daily fee, or you can park it on the street.
How do I get from the airport to the apartment?
You can either take a bus, metro or taxi from Barajas Airport to the city center. The Metro takes 12 minutes and leaves every 5 minutes. Buses leave every 10 minutes.
Which is the best way to travel in the city?
Istanbul has an excellent public transportation system. There are Metro Stations all over the city. The bus system is also widely used, so is taxi. Please have a look at ctm-istanbul.es/.
